To withdraw from LottoGo, log in, make sure your account is verified, open the cashier and request a payout to one of the withdrawal methods listed above. The steps above show the order, and the limits table shows the amounts and methods. This page covers what happens around those steps and what to do if something stalls.
Before you start, have your verification documents to hand: Photo ID and Recent proof of address. Withdrawals need identity checks, so it is easier to sort this out before you ask for a payout than while you wait for one. Also decide which method you want to use. The table above shows which ones support withdrawals and which are stated for deposits only.
The processing time is Up to 48 hours approval; PayPal a few hours. Treat that as the figure to measure your own withdrawal against, and read the sections below if your payout takes longer.
What happens behind a LottoGo withdrawal
Identity checks come first
LottoGo holds a UK licence, and UK-licensed operators must verify the age and identity of every customer. Account verification is a requirement for withdrawing, as the second step above says. The documents are Photo ID and Recent proof of address. Photo ID confirms who you are. Proof of address confirms where you live, and it needs to be recent.
Send clear, complete images. Every corner of the document should be visible, the text should be readable and nothing should be cropped or covered. Checking these points before you upload helps avoid a second request for the same document. The verification guide goes through the process in more detail.
The limits table shows which methods support withdrawals. Debit Card (Visa/Mastercard) and PayPal are both marked as available. Apple Pay and Google Pay are marked for deposits, but no withdrawal option is stated for them. If you normally pay in with one of those, you will need to pick a listed withdrawal method instead.
As general advice, use a card or PayPal account that is registered in your own name. Payment names that do not match your account name are a common reason for a payout to be queried, and using your own methods keeps things simple. Debit cards are the card option for gambling in Great Britain.
Limits and what they cover
The minimum withdrawal is £0. The maximum limits are £5,000 per day, £15,000 per week, £50,000 per month; lifetime net win limit £250,000. These are separate caps, not a single figure. A large balance may therefore need to be taken out across several days, weeks or months, depending on the cap that applies to you.
The limits are the same ones shown in the table above. If you plan a large withdrawal, check it against each cap before you enter the amount in the cashier.
How long it takes
The processing time is Up to 48 hours approval; PayPal a few hours. The approval period and the time for the money to reach you are not the same thing, so keep that in mind when you count the days. The wording in the facts separates the general approval time from PayPal, which is stated as faster. Choose PayPal if speed matters and it suits you, but treat the stated times as the guide, not a promise for any single payout.
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If a withdrawal does not go as expected
The withdrawal is taking longer than stated
First check the time against the one stated for your method: Up to 48 hours approval; PayPal a few hours. If you are still inside that period, the request is simply being processed. If it has passed, open live chat, which is available 24/7 (live chat), or send an email. Include your username, the method, the amount and the date and time of the request, so the agent can find it quickly.
A document was rejected
Look at the reason given, then send the document again. Typical fixes are a sharper image, all edges of the document in view, a proof of address that is recent, and a name and address that match your account details. Do not edit or retouch a document. If you are not sure which document suits, ask live chat before you upload, and read the verification guide.
The method you want is not offered
Apple Pay and Google Pay appear for deposits only in the table, with no withdrawal option stated for them. If you paid in that way, choose Debit Card (Visa/Mastercard) or PayPal for the withdrawal, since both are marked as available. Ask support if you are unsure which of your payment methods will work.
The amount is rejected
Check the amount against the limits table: the minimum is £0 and the maximum limits are £5,000 per day, £15,000 per week, £50,000 per month; lifetime net win limit £250,000. If your balance is above a cap, request a smaller amount that fits within it.
You cannot log in
You need to be logged in to reach the cashier. If your password does not work, use the password reset on LottoGo's own website or app and see the login guide for the full steps. This site has no login form, so never enter your details anywhere except LottoGo's own pages.
When to contact support
Contact support if a withdrawal is still pending after the stated time, if a document is rejected and you do not know why, or if you see a status you do not understand. Live chat is available 24/7 (live chat), and you can also use email. The contact page lists the channels. Keep the details of your request to hand, because they make the conversation shorter.
Keeping your account safe and in control
- Use only LottoGo's own website or app. Enter your password and payment details only there. Visit LottoGo from the button on this page or type the address yourself, and ignore messages that ask you to log in through a link.
- Keep your documents ready. A current photo ID and a recent proof of address, saved as clear images, save time if you are asked to confirm who you are.
- Check each withdrawal against the table. Method, amount and limits are all shown above, so a quick check before you submit avoids a rejected request.
- Keep records. Note the date, amount and method of each request. If you need to ask support about a withdrawal, those details let them find it quickly.
- Set a deposit limit. A limit in your account settings keeps deposits within what you have planned to spend on entertainment. The safer gambling page explains the tools available, including time-outs and GAMSTOP self-exclusion.
If you are checking LottoGo before you decide to play, the LottoGo legit guide covers the licence and how the operator is regulated. You can also confirm the licence yourself on the Gambling Commission register.