What the licence means and how to check it
The licence is the first thing to check, and it takes only a few minutes. LottoGo holds licence 051692-R-329113-016, issued by the UKGC. Search that number in the UKGC public register and confirm that the company named there is Annexio (Jersey) Limited. If the names do not match, do not register.
A licence is a regulatory status with conditions attached. It does not guarantee any particular outcome for your account. It means the operator is answerable to the regulator for how it runs its business. For the licence in more detail, see is LottoGo legit?
Identity checks matter for your money and your data. LottoGo requires identity checks, so keep a valid photo ID and proof of address ready before you start. Send these documents only through the operator's support channels, and never to anyone who contacts you first.
UK rules require licensed operators to have their games tested for fairness by independent testing houses. This means the outcome of each spin or hand is random and is not set by the operator to favour the house in a particular session. The rule applies to every licensed operator, so it is worth knowing when you judge the games.
UK rules also require licensed operators to have a complaints process. If a complaint is not settled, the operator must offer an independent dispute resolution service. Keep your messages and transaction history if you need to escalate. The about us page explains who prepares this review and how the information is set out. <<</FIX 1>>>
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Strengths and weak points
Strengths:
- LottoGo holds UK licence 051692-R-329113-016, which you can check in the public register.
- The operator is named: Annexio (Jersey) Limited.
- Identity checks are required, so the operator verifies who is using the account.
- Live chat support is listed as 24/7 (live chat), and email support is also offered.
- The brand has operated since 2016.
Weak points:
- The operator is registered in Jersey (Channel Islands), so the company is based outside the UK even though the licence is a UK one.
- Identity checks mean you must send personal documents to the operator before the account can be fully used.
- A licence is not a promise about your account. If something goes wrong, you still need to use the complaints steps and may have to wait for a resolution.
How to protect your money and account
Start with the tools the operator must offer. UK-licensed operators must verify age and identity before a customer can deposit or play, and must offer deposit limits, time-outs and self-exclusion; GAMSTOP covers all UK-licensed online operators.
Set a deposit limit before you play. Choose an amount you can afford to lose and keep to it. The safer gambling page explains the options and what each one does.
A time-out is a short break from your account. Use one if you notice you are playing for longer than you planned. It is a sensible step even if you are not worried about your play.
Self-exclusion blocks you from gambling with the operator for a set period. If you want to stop gambling with all UK-licensed online sites, register with GAMSTOP. One registration covers every UK-licensed operator, so you do not have to close each account separately.
Keep your login private. Use a password you do not use anywhere else, do not share it, and do not let anyone else log in on your behalf. Reach the site through visit LottoGo rather than from links in messages or emails.
If gambling stops feeling like a choice, GamCare runs the National Gambling Helpline, which is free and confidential. Reaching out early is often easier than waiting until the problem is larger.