To log in to LottoGo, open the website or the iPhone app, choose to log in and enter the email or username and password you registered with. The steps above show the order. Everything happens on LottoGo's own website or app: this page has no login form and never asks for your details.
Before you start, have three things to hand: the email address or username you used when you registered, your password, and a device with a working connection. If you have not registered yet, read the sign-up guide first, because there is nothing to log in to until the account exists.
The sections below explain what sits behind the login, what to do when it fails and how to keep the account secure. To go straight to the casino, use visit LottoGo.
What stands behind the LottoGo login
The login itself is simple: your registered email or username plus your password. What takes more thought is where you use it. LottoGo runs as a website that works on desktop and mobile, and as an app for iPhone. There is no Android app, so on an Android phone you sign in through the mobile site in your browser. The mobile version guide covers how that works on a smaller screen.
Whichever you pick, your details are the same. You do not create separate credentials for the app and the website, and you never need to enter them anywhere else.
Email or username
Use the identifier you chose at registration. If you cannot remember whether you signed up with an email address or a username, try each with your usual password before you reset anything. Check the spelling of the email address too. A mistyped domain or a missing letter is a common reason for a login that "stops working" when nothing has changed.
Identity checks
LottoGo holds a UK licence, and a UK-licensed operator must check your age and identity before you can deposit or play. For that reason the account has a verification step. The documents are: Photo ID and Recent proof of address.
Verification is separate from logging in, but it is worth finishing early so it does not catch you out when you want to use the cashier. The verification guide lists what each document should show and which problems cause a rejection. Photos should be clear, uncropped and readable, and the name and address on them should match what you entered when you registered.
The website and the iPhone app give you the same account. The app suits you if you log in often from an iPhone and want it on your home screen. The website suits you if you move between a computer and a phone, or if you use Android. Your details work the same way on both, as long as you use the LottoGo website or the app downloaded from the App Store and nowhere else.
If you are unsure whether a link leads to the right site, go through visit LottoGo rather than a link in an email or message. You can also check the licence on the Gambling Commission public register, and the safety review covers the licence in more detail. <<</FIX 1>>>
What to expect after you sign in
Once you are in, the account is where you manage deposits, withdrawals and your settings. The deposit guide and the withdrawal guide explain those steps. Logging in does not change anything about the account by itself, and it does not need a payment.
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Login problems and what to do
Most failed logins have a simple cause. Work through the list in order before you contact anyone.
The password is rejected
Retype it slowly rather than pasting an old one. Check that caps lock is off and that your keyboard is set to the right language. If your browser or phone has filled in a saved password, it may be an old one from before you changed it, so delete the saved entry and type the current one by hand.
If it still fails, use the password reset option on the login screen. Do this on the LottoGo website or app only. Set a new password that you have not used on any other site.
You are unsure which email or username you used
Try the email addresses you normally use, one at a time, with your usual password. Avoid several rapid attempts in a row: stop after a few and use the reset option instead of guessing. If you still cannot work out which identifier you registered with, ask support, which is covered below.
The page or the app will not load
These checks are general advice and apply to any website or app:
- Check that your internet connection works by opening another site.
- Switch between Wi-Fi and mobile data.
- Close the browser tab or the app completely, then open it again.
- Clear the browser cache, or try a different browser.
- On iPhone, check that the LottoGo app is up to date in the App Store.
- Restart the device.
If the website works in a browser but the app does not, log in on the website while you wait. Your account is the same on both.
An error message you do not understand
Write down the message exactly as it appears, or take a screenshot that hides your password. Support can act on the exact wording far faster than on "it does not work". Do not try to work around a message by creating a second account. If you cannot get in, contact support instead.
A document is rejected
If a verification document is turned down, the usual causes are a blurred or cropped photo, an expired document, proof of address that is not recent, or a name that does not match your account. Upload a clearer copy of the right document, as described in the verification guide. Do not edit or alter any document.
Contacting support
LottoGo has live chat and email support. Live chat is available 24/7 (live chat), which makes it the quickest way to ask about a login that will not work. Email suits longer explanations or attachments, though no reply time is promised here. The contact page lists the ways to get in touch.
Tell support what you were doing, which device and browser or app you were using, and the exact message you saw. Never send your password, even if someone asks for it. Genuine support does not need it.
Keeping your account secure
Your LottoGo account holds personal details and payment information, so treat the login like a bank login.
- Use the real site only. Enter your password only on the LottoGo website or in the iPhone app. Ignore any message, advert or social media post that asks you to "confirm your details" through a different link.
- Make the password unique. Use one that you do not use anywhere else. A password manager helps you keep a long, different password for each site without remembering them all.
- Do not share it. That includes family and friends. If someone else has used your login, change the password straight away.
- Be careful on shared devices. Avoid saving your password on a computer or phone that other people use, and sign out when you finish.
- Avoid public Wi-Fi for payments. Use your own connection when you log in and deal with money.
- Keep your documents ready. Have the photo ID and recent proof of address to hand in a clear, readable form, so a verification request is easy to answer.
UK-licensed casinos must offer deposit limits, time-outs and self-exclusion, and all of them take part in GAMSTOP. If you want a limit in place, set it when you are calm and not partway through a session. The safer gambling page explains the tools, and GAMSTOP is where you register to exclude yourself from UK-licensed sites.
Finally, if you stop using the account, log out of the website and the app on any device that is not yours, and change the password if you ever suspect it has been exposed.